Membership and Eligibility
Brochu Walker VIP Program is a rewards program offered by BW Equity LLC (“Company” or “we” or “our” or “us”) to its customers located in the United States. Membership to the Program ("Membership") is limited to individuals only (“Member” or “user” or “you”) and is limited to one account per individual. Employees, officers, directors, agents and representatives of Company and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 18 years or older to be eligible for Membership. By applying for the Program, you agree to these terms of service. No purchase is necessary to become a member. The Program is subject to change or be cancelled at any time without notice. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. Company assumes no liability for any user’s participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future Program rules. Your participation is valid only at brochuwalker.com and our Carmel & Westport stores. Rewards may only be earned and redeemed solely on our website and our brick and mortar stores.
Earning VIP Points
Brochu Walker VIP Program is available to all customers. A user will accumulate VIP points for completing actions relating to his or her account as set forth in the VIP Dashboard on brochuwalker.com. Users will be eligible to reach tiered membership levels for their accumulation of the required amount of VIP points and enjoy the perks associated with that membership tier level. See membership tiers here. A user only earns VIP points based on activity on and via brochuwalker.com. VIP points cannot be awarded for prior purchases; for orders where a gift card was used as partial or full payment; for dollars spent on tax or shipping; for purchases made at special events including, but not limited to, a Sample Sale or Warehouse Sale; nor for purchases made in other locations that carry Brochu Walker products such as department stores or independent boutiques. Company may determine, in its sole discretion, to restrict the redemption of rewards with respect to certain products. Other restrictions may apply. Users will be able to check the amount of VIP points accumulated in their account by logging into the “Account” section and viewing the VIP Dashboard. If an order is canceled, any VIP points awarded for the purchase will be canceled. If a product is returned, Company reserves the right to cancel the VIP points awarded for the purchase of such product. Users may not redeem or exchange accumulated VIP points for cash. Users may not give/donate/transfer/share their VIP points to another User’s account. Company specifically reserves the right to terminate, cancel, suspend and/or modify the VIP program, or any specific User’s participation in the VIP program, if any fraud, virus, or other technical problem corrupts the administration, security, safety or proper function of the VIP program, as determined by Company in its sole discretion. In addition, Company reserves the right to terminate, cancel, suspend and/or permanently ban any specific User’s participation in the VIP program if Company suspects that such User is conducting fraudulent activity to acquire, accumulate or spend VIP points including, but not limited to, by a User creating multiple VIP accounts, false referrals, etc.
Redeeming VIP Points
Please refer to our VIP Program here on how to redeem your VIP points.
Expiration of VIP Points and Tiers
VIP points are earned on an on-going basis starting on the date you joined the Program and continuously earned through completing various actions as a registered member of the Program. There is a one-year/365 days point expiration from the date of your last purchase. Your cumulative points will expire 365 days after the date of your last purchase. Expiration of membership tiers is as follows: at the end of your first year, you will remain in the tier that you reached in your first year for the entirety of your second year and keep those benefits. At the end of the second year, your tier for the third year will be based on your points earned in the second year only, and so forth. If by your anniversary date, you have earned a lower number of points than the tier you were in all year, you may drop to a lower tier based on your point total for that year. The signup date will be known as your “anniversary date.”
Changes and Removal From the Program
Company may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the Website. Your continued use of the website following such changes constitutes your acceptance of the changes. Company reserves the right to exclude individuals from the Program in its sole discretion. Any abuse of the Program, failure to follow any terms of the Program, any misrepresentation, or any conduct detrimental to the interests of Company may subject members to membership revocation and will affect eligibility for further participation in the Program. Membership and Points are non-transferable, and purchases must be made by the member. If your membership is revoked or otherwise cancelled, any Points in your account will automatically expire. Company reserves the right to make changes to its Website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Program, you hereby agree to be bound by any such changed Terms. If you would like to be removed from the program, please contact email@example.com.
Additional Information on the Program
Please contact us at firstname.lastname@example.org or 1-866-703-5095 with any additional questions.