Free Shipping and Free Returns within The USA

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Shipping & Return Policy

Shipping Method

UPS Standard Ground: 5–7 business days after order has been processed.

UPS Expedited: 1-3 business days after order has been processed.

U.S. Shipping Costs

Ground: Free.

Expedited: $20.

We do not offer Saturday delivery.

Orders shipping to Alaska, Hawaii or Puerto Rico cannot be sent via UPS ground shipping. Please select UPS Expedited upon checkout.

Refusal of Delivery

If you refuse delivery of any package from Brochu Walker the package will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. However, you will not be refunded any shipping and handling fees. Shipping and handling fees are non-refundable.

Exchanges & Returns

Full price merchandise can be returned for a full refund or exchange within 15 days of the date of receipt.

All sale items are FINAL SALE and cannot be returned or exchanged at any time.

Returned items will only be accepted if they have not been worn, washed, damaged, soiled or altered in any way. All tags must be attached and the items must be in its original condition. Footwear must be in their original condition and not worn. Items must be returned in their original packaging to ensure that they are adequately protected upon return. Shoeboxes are considered part of the product and should be protected when shipping for a return or exchange. We will not accept a shoe return if the shoes have been worn and/or the box is damaged. Dust bags must be included with returns, where applicable.

Our online store can only accept merchandise that has been purchased directly from our website. Merchandise purchased at any other retailers must be returned to the respective retailer. We cannot accept any merchandise that has not been purchased from our online store.

If you received an item as a gift, you may exchange the item for online store credit if this item is currently offered on our website.

All sample sale purchases are final and we do not accept returns or exchanges on sample sale merchandise.

Upon receipt of returned merchandise, Brochu Walker reserves the right to deny a refund if the merchandise does not meet the return policy requirements.

Shipping and handling charges are not refundable.

For all questions regarding web returns and web purchases please contact customer service at Care@BrochuWalker.com or call 866-703-5095.

 

Returns

Included in your order (excluding sale items) you will receive a Return Form and a pre-paid UPS Return Label. Return shipping is free of charge. Please note, original shipping charges will not be refunded. Fill out the Return Form with the reason for the return, include it in your package and use the pre-paid UPS Return Label. Drop the package at your local UPS store or schedule a free pickup at https://wwwapps.ups.com/pickup/schedule. When we receive your package, we will complete your refund. Please allow 7-10 business days from the time the return is received for your account to be credited.

You may also return the merchandise using a different shipping method and send the package to:

Brochu Walker
Attn: E-Commerce
6131 Malburg Way
Vernon CA 90058

(866) 703-5095

Please be sure to insure the package if you do not use the label provided as you will be responsible if lost or stolen.