Frequently Asked Questions
There was no return slip in my package, how do I start a return?
To start a return, please visit Brochu Walker - Returns Center. Once completed, a UPS Return Label will be ready to print, you may drop the package at your local UPS store. All orders are eligible for a return within 15 days of receipt, unworn with tags attached.
I sent in my item for a return. How long until my form of payment is reimbursed?
Please allow up to 7 business days transit time for it to arrive at our warehouse. We usually accept returns within 2-3 business days of their arrival. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. The time it takes to restore the credit or payment amount back to your account depends on the Credit Card Issuer or form of payment used (anywhere from 3-14 business days)
Can I make an exchange for a different color or style?
At this time we can only offer exchanges for a different size. If you would like to make an exchange for a different color or style, we do recommend that you make a new online purchase to ensure availability of the item.
My item doesn't fit, can I exchange it for a different size?
If you would like to exchange an item for a different size, please visit Brochu Walker - Returns Center and follow the instructions. Please select the return reason, “Did Not Fit”, select exchange and choose your desired size. Once completed, a pre-paid UPS Return Label will be ready to print, you may drop the package at your local UPS store click to find a UPS near you. Once UPS scans your return, we will complete your exchange.
Please note that we can only offer exchanges for another size at this time, if you would like a different color or style, please return your original items and place an new order for your desired style or color.
Orders & Shipping
Do you ship Internationally?
We currently ship internationally to: Austria, Belgium, Canada, Finland, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom & United Arab Emirates (Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain).
International orders will be charged a $50 flat rate for shipping at time of purchase. All duties and taxes levied by your government will need to be paid separately once the package enters your country.
Please visit Shipping – Brochu Walker for additional details.
What if I have a question about my order?
Please email us at Care@BrochuWalker.com, call Customer Service at 866-703-5095 or contact us via Chat Monday-Friday 9:00am - 5:00pm PST
Product Care & Sizing
Can I wash my items in the washing machine?
We do recommend dry cleaning as a best practice.
How do I care for my sweater to avoid pilling?
We have an array of tips and tool suggestions that can be found here: Our Knitwear Care Guide – Brochu Walker.
Will this style fit me?
Please refer to our Size Chart for more help
What if I forget my password?
If you forgot your password click on this link and select "Forgot password?"
What payment types does Brochu Walker Accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and Paypal & Afterpay.
Do you have a rewards program?
Please visit Brochu Walker VIP to learn more and sign up for our Brochu Walker VIP Program.
Why are your catalog prices different from the website from time to time?
Our catalog is produced months in advance, so pricing isn't always 100% accurate at that time for any new items. Please note that our website's pricing supersedes any catalog and/or advertising pricing. For the most accurate pricing, please always reference our website.